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Office HoursMon – Sat, 8:00 AM – 6:00 PM EAT

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Office HoursMon – Sat, 8:00 AM – 6:00 PM EAT
LocationNairobi, Kenya
Means Logistics Ltd  ·  Nairobi, Kenya
Frequently Asked Questions

Answers to common questions.

Can't find what you need? Email us or WhatsApp us and we'll get back to you promptly.

How quickly do you respond to quote requests?
We aim to respond to all enquiries within one business day. For urgent requests, WhatsApp us directly and we typically respond within a few hours during business hours (Mon–Sat, 8 AM–6 PM EAT).
Do you have a minimum order or shipment volume?
No minimum volume is required to get started. We work with businesses of all sizes — from startups shipping 20 orders a week to enterprises moving thousands. Our pricing scales with your volume so you only pay for what you use.
Which areas of Kenya do you cover for last-mile delivery?
We currently cover Nairobi and its satellite towns (Kiambu, Machakos, Kajiado corridors) with same-day and next-day delivery. For upcountry and all 47 counties, we work with our national carrier partners to provide reliable delivery within 2–4 business days.
Can I use my own branded packaging?
Absolutely. We can pack your orders using your branded boxes, mailers, tissue paper, and inserts. Simply supply the packaging materials and we handle the rest. We can also help source packaging if needed.
Are there hidden fees in your pricing?
Never. Transparent pricing is a core part of our promise. Every invoice is itemised — storage, pick-and-pack, delivery, and returns are all billed separately and clearly. What you are quoted is what you pay. No surprises.
Do you handle customs clearance for imports?
Yes. We coordinate end-to-end customs clearance through licensed clearing agents, handling all documentation, KRA filings, and duty assessment. We work with shipments arriving via JKIA, Mombasa Port, and other Kenyan entry points.
How do I track my shipments and inventory?
We provide real-time tracking for all shipments and a live inventory dashboard so you can view stock levels, order status, and delivery confirmations at any time. Your customers can also receive automated SMS or email notifications.
Is my business data kept confidential?
Yes. We are fully compliant with the Kenya Data Protection Act 2019. Your business data, customer information, and operational details are kept strictly confidential and are never shared with third parties without your consent.
Where We Operate

Our operational footprint.

Based in Nairobi with a growing carrier network across Kenya — and an eye on East Africa.

Headquarters

Nairobi, Kenya

Nairobi, Kenya
Mon – Sat, 8 AM – 6 PM EAT
Coverage

Kenya Nationwide

All 47 counties via carrier network
2 – 4 business days upcountry
Vision

East Africa — Coming Soon

Uganda, Tanzania, Rwanda expansion planned

Ready to simplify your logistics?

Fill in the form above or reach us directly. Either way, you will speak to a real person who knows logistics.

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