Privacy Policy

Means Logistics Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meanslogisticske.com, use our services, or otherwise interact with us.

1. Information We Collect

We collect information to provide, improve, and protect our services. This includes:

Personal Information You Provide

• Contact details: Name, email, phone number, company name when you request quotes or contact us
• Shipping information: Addresses, order details for fulfillment services
• Business information: Company details, VAT/PIN numbers for B2B clients
• Payment information: Billing details processed via secure third-party gateways (we don't store card details)

Automatically Collected Information

• IP address, browser type, device information, pages visited
• Usage data via cookies and analytics tools
• Shipment tracking data (GPS locations, delivery timestamps)

2. How We Use Your Information

We use your data to:

1. Process and fulfill your logistics orders
2. Provide customer support and account management
3. Send service updates, invoices, and delivery notifications
4. Improve our services through analytics
5. Comply with KRA regulations and customs requirements
6. Prevent fraud and ensure service quality

3. Data Sharing & Disclosure

We never sell your personal data. We only share it with:

• Service providers: Carriers, warehouses, payment processors, KRA agents (all bound by data protection agreements)
• Legal authorities: When required by Kenyan law or court order
• Business transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmission
• Regular security audits and penetration testing
• Access controls and employee training
• Secure cloud hosting compliant with ISO 27001

5. Data Retention

We keep your data only as long as necessary:

• Order data: 7 years for tax compliance (KRA requirement)
• Contact data: Until you request deletion or unsubscribe
• Analytics data: Anonymized after 26 months

6. Your Data Protection Rights

Under Kenya's Data Protection Act 2019, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

7. Cookies & Tracking

We use essential cookies for site functionality and analytics cookies for performance monitoring. You can manage preferences via browser settings. Key cookies:

• _ga (Google Analytics - 2 years)
• session_id (Essential - session duration)

8. Children Under 18

Our services are not directed to children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy. Significant changes will be notified via email or website banner. Continued use constitutes acceptance.