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Our Services

End-to-end logistics,
built for your business.

From warehousing and customs clearance to last-mile delivery and returns — we handle the full supply chain so you can focus on growing your brand.

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What We Offer

Five pillars of exceptional logistics.

Whether you are a startup shipping 50 orders a week or an enterprise moving pallets daily, our service portfolio scales with your ambition.

Pick, Pack & Fulfillment

Order-level pick and pack with branded packaging, followed by reliable last-mile delivery covering Nairobi and major Kenyan towns.

B2B & B2C

Warehousing & Storage

Secure, climate-managed storage facilities across Nairobi with real-time inventory tracking and flexible short- or long-term arrangements.

Flexible Terms

Freight & Customs

End-to-end freight forwarding, customs documentation, and KRA clearance — ensuring your goods move across borders without delays.

Import & Export

Returns Management

Seamless reverse logistics — collecting, inspecting, and restocking returned goods to protect your margins and your customer relationships.

Reverse Logistics

Technology & Tracking

Real-time shipment tracking, inventory dashboards, and automated delivery notifications — keeping you and your customers informed at every step.

Live Updates

Express & Same-Day

For time-critical shipments within Nairobi and satellite towns — our express service guarantees same-day or next-day delivery with full proof of delivery.

Priority Service
01
Fulfillment

Pick, Pack & Last-Mile Delivery

Our end-to-end fulfillment service takes your products from the warehouse shelf to your customer's door. We handle picking, branded packaging, carrier handoff, and delivery confirmation — all under one roof.

E-commerce Consumer Brands Nairobi & Kenya-wide B2C & B2B

How It Works

01

Order Integration

Your orders sync directly from your store or ERP system. No manual upload needed — we receive orders the moment your customer checks out.

02

Picking & Quality Check

Our warehouse team picks the exact SKUs for each order and runs a quick quality check — ensuring the right product, right quantity, undamaged.

03

Branded Packaging

We pack to your specification — your boxes, your tape, your inserts. Customers receive a premium unboxing experience every time.

04

Carrier Dispatch

Packages are handed to our vetted carrier network for same-day or next-day delivery. You choose the service level per order.

05

Proof of Delivery

Real-time delivery confirmation — including GPS stamp and recipient signature — sent directly to your dashboard and your customer.

Get Fulfillment Pricing
Fulfillment operations
99%
Accuracy Rate
24h
Avg. Dispatch Time
47+
Towns Covered
POD
Every Delivery
02
Warehousing & Supply Chain

Secure Storage & Inventory Management

Your inventory is your most valuable asset. Our partner warehousing network across Nairobi provides secure, climate-managed space with full inventory visibility — from inbound receipt to last outbound shipment.

Short-term Storage Long-term Storage Multi-SKU Pallet & Unit Storage
Inbound goods inspection and logging on receipt
Barcode and serial number tracking per SKU
Real-time inventory dashboard accessible 24/7
Low-stock alerts and automated reorder triggers
Climate-managed storage for sensitive goods
Pallet racking, shelving, and bulk floor storage
CCTV monitoring and on-site security
Flexible month-to-month or annual agreements
Enquire About Storage
Warehousing
3+
Warehouse Sites
Real-time
Stock Visibility
03
Freight & Customs Clearance

Imports, Exports & Cross-Border Freight

Navigating Kenya's customs and freight landscape requires expertise. Our team coordinates with licensed clearing agents, KRA, and freight partners to ensure your goods cross borders quickly, compliantly, and cost-effectively.

Air Freight Sea Freight Road Freight KRA Clearance East Africa

Clearing Process

01

Shipment Planning

We assess your cargo, timelines, and budget to recommend the optimal freight mode — air, sea, or road.

02

Documentation Preparation

Our team prepares and verifies all documentation: commercial invoice, packing list, certificate of origin, and import/export permits.

03

KRA & Customs Filing

We file the Import Declaration Form (IDF) and manage all KRA interactions — including duty assessment, valuation, and payment.

04

Port / Airport Release

Our clearing agent handles physical release of your cargo from ICDN, Mombasa Port, or JKIA — with full tracking throughout.

05

Transport to Warehouse or Client

Released goods are transported directly to your warehouse, distribution point, or end-customer via our carrier network.

Discuss Your Shipment
Warehousing
48h
Avg. Clearance
KRA
Fully Compliant
04
Returns Management

Hassle-Free Reverse Logistics

Returns are inevitable in e-commerce. Handled poorly, they destroy margins and customer trust. Handled well, they build loyalty. Our returns management service collects, inspects, grades, and restocks — turning a pain point into a process advantage.

Customer Returns Inspection & Grading Restocking Disposal & Donation
Scheduled collection from customer addresses across Kenya
Condition inspection and photographic grading report
Restocking of resaleable goods into your live inventory
Quarantine and resolution for damaged or disputed items
Automated return status notifications to your customer
Monthly returns analytics report — trends, reasons, resolution rates
Streamline Your Returns
Returns management
72h
Avg. Restock Time
100%
Items Documented
05
Technology & Visibility

Real-Time Tracking & Reporting

Great logistics runs on great data. Our technology layer gives you and your customers live visibility into every shipment — from the moment an order is picked to the moment it is delivered and signed for.

Live Tracking Inventory Dashboard SMS & Email Alerts API Integration
Live shipment tracking with GPS-stamped location updates
Inventory management dashboard — real-time stock levels per SKU
Automated customer SMS and email delivery notifications
Digital proof of delivery — signature and geolocation captured
Periodic reporting: fulfillment rates, delivery SLAs, returns data
API integration available for Shopify, WooCommerce, and custom ERPs
Ask About Integration
Warehousing
Live
GPS Tracking
API
Ready
Client Use Cases

Real businesses, real results.

See how brands like yours have used Means Logistics to solve their operational challenges and grow faster.

E-commerce Retail

Fashion Brand Scales from 50 to 400 Weekly Orders

A Nairobi-based fashion e-commerce brand was managing fulfilment in-house and struggling with inconsistent packaging and delayed deliveries. They partnered with Means Logistics to outsource their pick-and-pack operations entirely.

Challenge: Seasonal spikes were overwhelming their internal team. Returns were untracked and unresolved.

Solution: Full fulfillment outsourcing with branded packaging, last-mile delivery, and returns management integration.

Orders fulfilled per week increased 8× in 6 months
Import Distribution

Electronics Importer Cuts Customs Clearance Time by Half

A consumer electronics distributor importing goods via air freight from China was experiencing 5–7 day customs delays at JKIA, causing inventory shortfalls and missed sale windows.

Challenge: Customs documentation errors and slow KRA valuation processes were holding cargo unnecessarily.

Solution: Pre-clearance documentation preparation, KRA liaison, and direct warehouse transport upon release.

Average clearance time reduced from 7 days to 3 days
FMCG Supply Chain

FMCG Brand Achieves Nationwide Distribution from One Hub

A fast-moving consumer goods brand needed to supply retailers in 20+ counties across Kenya without the cost of multiple regional warehouses or a large internal logistics team.

Challenge: Fragmented carrier relationships, inconsistent delivery timelines, and no centralised inventory visibility.

Solution: Multi-node warehousing, national carrier integration, and a unified inventory dashboard with SLA reporting.

Distribution reach expanded from 8 to 26 counties in 4 months
Service Levels

Clear commitments, zero ambiguity.

We believe every business deserves to know exactly what they are getting. Here is what our core services include as standard.

Service Feature Fulfillment Warehousing Freight & Customs Returns
Real-time tracking
Proof of delivery
Customer SMS/email notifications
Dedicated account manager
Monthly performance reporting
Transparent, itemised billing
Typical turnaround Same / Next Day Flexible 48–72 Hours 72 Hours

Ready to simplify your logistics?

Tell us what you need and we will put together a transparent, tailored proposal — no hidden fees, no surprises.

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